Terms and Conditions
Effective Date: September 16, 2026
These Terms and Conditions (“Terms”) govern your use of the website https://www.bellezashomeservices.net/ and the cleaning services provided by Belleza’s Home Services & Management (“Belleza’s Home Services,” “we,” “us,” “our”) in Connecticut, Massachusetts, and Rhode Island. By using our website or booking a service with us, you agree to these Terms.
1) Our Services
We provide residential, short-term rental, and commercial cleaning services, including recurring house cleaning, deep cleaning, move-in and move-out cleaning, post-construction cleaning, short-term rental turnover cleaning, and janitorial services. Service details, scope, and pricing are confirmed with you before work begins.
2) Quotes and Bookings
Quotes are based on the information you provide, such as home size, condition, and requested services. If conditions on site differ materially from what was described, we may adjust the price with your approval before proceeding. A booking is confirmed once we have agreed on the date, time, scope, and price with you.
3) Access to the Property
You agree to provide safe access to the property at the scheduled time, such as being present, providing a key, door code, or lockbox, or arranging another method with us. If our team cannot access the property at the scheduled time, a lockout fee may apply.
4) Cancellations and Rescheduling
Please notify us as early as possible if you need to cancel or reschedule. Cancellations made with less than 24 hours notice may be subject to a cancellation fee. We reserve the right to reschedule in cases of severe weather, illness, or other circumstances beyond our control, and will notify you as soon as possible.
5) Payment
Payment is due upon completion of the service unless other arrangements have been agreed in writing. We accept the payment methods listed at the time of booking. Late or unpaid balances may be subject to collection.
6) Satisfaction Guarantee
If you are not satisfied with any part of our work, contact us within 24 hours of the service and we will return to address the issue at no additional cost.
7) Liability
Our team is trained and insured. We take care with your property, but we are not responsible for pre-existing damage, normal wear and tear, or damage caused by conditions we were not informed of, such as loose fixtures, unstable items, or surfaces that require special treatment. Please secure valuables and let us know about any items that need special care.
8) Communications
When you contact us, we may respond by phone, email, or text message. Text messages are sent only if you have opted in, and are governed by our SMS Terms & Conditions. Your personal information is handled as described in our Privacy Policy. We do not sell your personal information and we do not share it with third parties for their marketing purposes.
9) Website Use
The content on this website is provided for general information about our services. You may not copy, reproduce, or misuse the content, and you may not use the website in any way that is unlawful or that could harm the site or other users. We may update the website and these Terms at any time; the current version is always posted on this page.
10) Governing Law
These Terms are governed by the laws of the State of Connecticut, without regard to its conflict of law rules.
11) Contact Us
Belleza’s Home Services & Management
Phone: (860) 790-9545
Email: ct@bellezashomeservices.net
Website: https://www.bellezashomeservices.net/
